My little red tether is my anchor in running with my friends. A beautiful guide dog has been my tether/anchor in mobility and independence for 17 years: 1. Pantera 2. Cricket, and now my beautiful 3. Georgina (Georgie). A life of family and friends is my joy and anchor in life.

The human spirit is stronger than anything that can happen to it. CC Scott

Monday, June 1, 2009

Delta Update

I recently received a letter back from Debby at Delta and wanted to thank her for her time in researching the challenges we have experienced while flying on Delta. As in a previous post and on Natalie's blog you will read about our experiences.

I am not one that likes to bring attention to myself ... although I blog about my life on a daily basis and with a guide dog I know I am noticed; I prefer to go quietly about my day. So, the dialogue on the consumerist post was a little uncomfortable. However, I also believe we all have the responsibility to advocate and assert ourselves when necessary. This experience was one of those times and I am glad that over 25,000 read this post and hopefully most became more aware of the Americans with Disabilities Act and Guide Dogs.

I appreciated that they acknowledged the situation

Please accept my apologies on behalf of everyone at Delta AirLines and SkyWest Airlines for the difficulties you have experienced with accomodations for you and Cricket.

I appreciated that they indicated they have educated the employees:

You can be sure that your feedback has been reviewed to help us improve our service.

I appreciated that they offered some gesture:

As a gesture of our apology, we will add 8000 bonus miles to your account. We appreciate your loyalty and invite you, Cricket and Natalie to fly with Delta soon.

Yes, we will fly again with Delta (we actually have our next flight scheduled --yippee!) and I hope that our bringing the concerns to their attention will improve the flights for other travelling with a puppy in training or guide dog. Thank you to those who also sent letters and phone calls to educate and help them be aware. I appreciate Delta's willingness to look at the situation, acknowledge the mistake and make things better. Happy Flying.

3 comments:

Cabana's Puppy Raiser said...

Woo hoo! Such a happy ending to an unfortunate story. It sounds like a lot of good came out of it all, thanks to your good attitude and tenacity.

Addie, Ggoody, and Llarson said...

I am glad that everything worked out with the Delta issue. Also, I love your blog. It is great and I love how often you update it. Great Job!

3 labs 4 me said...

I'm glad Delta wrote you a formal apology & gave you bonus miles. That's the least that they could do for you.