I recently received a letter back from Debby at Delta and wanted to thank her for her time in researching the challenges we have experienced while flying on Delta. As in a previous post and on Natalie's blog you will read about our experiences.
I am not one that likes to bring attention to myself ... although I blog about my life on a daily basis and with a guide dog I know I am noticed; I prefer to go quietly about my day. So, the dialogue on the consumerist post was a little uncomfortable. However, I also believe we all have the responsibility to advocate and assert ourselves when necessary. This experience was one of those times and I am glad that over 25,000 read this post and hopefully most became more aware of the Americans with Disabilities Act and Guide Dogs.
I appreciated that they acknowledged the situation
Please accept my apologies on behalf of everyone at Delta AirLines and SkyWest Airlines for the difficulties you have experienced with accomodations for you and Cricket.
I appreciated that they indicated they have educated the employees:
You can be sure that your feedback has been reviewed to help us improve our service.
I appreciated that they offered some gesture:
As a gesture of our apology, we will add 8000 bonus miles to your account. We appreciate your loyalty and invite you, Cricket and Natalie to fly with Delta soon.
Yes, we will fly again with Delta (we actually have our next flight scheduled --yippee!) and I hope that our bringing the concerns to their attention will improve the flights for other travelling with a puppy in training or guide dog. Thank you to those who also sent letters and phone calls to educate and help them be aware. I appreciate Delta's willingness to look at the situation, acknowledge the mistake and make things better. Happy Flying.